1. Our products and services are provided ‘as is’ and without warranties of any kind, express or implied. You expressly agree that the use of any of our products/services is at your sole risk. We are not responsible for any losses you may incur. You are advised to do your due diligence and perform sufficient demo tests before using on real accounts. Our products/services should not be construed as investment advice. If you decide to invest real money, all trading decisions are your own responsibility.
RISK TO YOUR CAPITAL
2. Trading forex or derivatives carries a high level of risk to your capital and you should only trade with money you can afford to lose. Past performance of any trading system is not necessarily indicative of future results. Please ensure that you fully understand the risks involved and seek independent advice if necessary before you make any purchase or use of any products. We will not accept liability for any loss or damage, including without limitation to, any loss of profit, which may arise directly or indirectly from use of or reliance on our products or services.
NO INVESTMENT ADVICE
3. Any opinions, news, research, analyses, prices, or other information contained on this website are provided as general market commentary and does not constitute investment advice. We will not accept liability for any loss or damage, including without limitation to, any loss of profit, which may arise directly or indirectly from use of or reliance on such information.
REFUNDS & RETURNS
4. Refunds: we offer refunds only if the product does not work on the platform (such as MT4/MT5) that it is supposed to work. No refund is issued simply because the the software does not make profits as there is no such guarantee. In case it does not work on its intended platform, you need to provide us the access to your system to see if it is properly installed or to see if we can rectify the issue. Refund is made only if we can not rectify the issue within a reasonable period. Any refund request should be brought to our notice with 07 days of the receipt of the product. With regard to FRZ Indicator Automater, we do not refund simply because a particular indicator can not be automated as we have not claimed that it would work for all the indicators. You are requested to make use of DEMO versions of the FRZ Indicator Automater and make sure your indicator can be automated before you make the purchase.
5. We do not provide any money-back guarantee.
6. Since our products are software, we do not accept any returns.
7. Where the license is provided to a specific number of trading accounts, such trading account numbers can not changed or swapped once the product is issued.
8. We provide free updates for the purchased products for one year from the original date of purchase for the originally licensed account numbers only.
9. We provide free remote desktop support for the first installation/setup. General live chat and support ticket/email support is available thereafter. If you need remote desktop support, you need to request the same within 30 days of purchase. If you need remote desktop support first installation/setup, we can provide the same at an additional fee. In the case of FRZ Indicator Automater, our support staff may test your indicator and provide you the settings, this type of support is also considered as equivalent to remote support.